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Get Product Reviews

Get customer reviews and ratings for a product from TrustRadius, with filtering by date and rating.

Aggregated Tool

This tool is provided via the TrustRadius Product Data integration and is only available when the integration is configured in the Integrations Marketplace. It is dynamically composed by the MCP aggregator system, not a native MCP tool.

Parameters​

NameTypeRequiredDefaultDescription
productNamestringYes-Search for product by name (e.g., "Salesforce Sales Cloud", "HubSpot CRM"). Uses fuzzy matching.
dateFromstringNo90 days agoFilter reviews from this date (ISO format, e.g., "2024-01-01").
dateTostringNoTodayFilter reviews until this date (ISO format).
minRatingnumberNo-Minimum rating filter (1-10 scale).
maxRatingnumberNo-Maximum rating filter (1-10 scale).
pagenumberNo1Page number for pagination.
pageSizenumberNo10Results per page (max: 50).
includeProsAndConsbooleanNotrueInclude aggregated pros and cons summary.

Required Integrations​

  • trustradius_product_data - TrustRadius Product Data (configure via Integrations Marketplace)

Use Cases​

  • Product evaluation: Read real customer reviews before purchasing
  • Competitive analysis: Compare review sentiment between competing products
  • Trend analysis: Track how product perception changes over time
  • Feature research: Understand what customers like/dislike about specific features

Example Usage​

MCP Client​

{
  "tool": "get_product_reviews",
  "parameters": {
    "productName": "Salesforce Sales Cloud",
    "dateFrom": "2024-01-01",
    "minRating": 7,
    "pageSize": 10,
    "includeProsAndCons": true
  }
}

Claude Desktop​

Use the get_product_reviews tool to get recent reviews for HubSpot CRM from the last 6 months.

Simple Query​

What do customers say about Salesforce Sales Cloud?

Response Format​

The tool returns a structured JSON response with:

{
  "product": {
    "id": "5061d969e1ff5d0200000013",
    "name": "Salesforce Sales Cloud"
  },
  "summary": {
    "totalReviews": 1250,
    "averageRating": 8.2,
    "prosAndCons": {
      "pros": [
        "Comprehensive CRM features",
        "Strong ecosystem of integrations",
        "Robust reporting capabilities"
      ],
      "cons": [
        "Steep learning curve",
        "Can be expensive for small teams",
        "Complex customization"
      ]
    },
    "rating": {
      "trScore": 8.2,
      "likelihoodToRecommend": 8.5
    }
  },
  "reviews": [
    {
      "id": "review-123",
      "rating": 9,
      "title": "Great CRM for enterprise sales",
      "headline": "...",
      "date": "2024-06-15",
      "reviewer": {
        "title": "Sales Manager",
        "company": {
          "size": "1000-5000 employees",
          "industry": "Technology"
        }
      }
    }
  ],
  "pagination": {
    "page": 1,
    "pageSize": 10,
    "totalPages": 125
  }
}

Date Range Defaults​

By default, the tool returns reviews from the last 90 days. This ensures you get recent, relevant feedback. You can customize the date range:

  • Recent reviews: Use defaults (last 90 days)
  • Historical analysis: Set dateFrom to an earlier date
  • Specific period: Set both dateFrom and dateTo

Rating Scale​

TrustRadius uses a 1-10 rating scale:

  • 9-10: Excellent
  • 7-8: Good
  • 5-6: Average
  • 3-4: Below average
  • 1-2: Poor

Use minRating and maxRating to filter reviews by rating range.

Error Handling​

Common errors:

  • Product not found: No matching product found for the given name. Try a different name or variation.
  • No reviews found: Product exists but has no reviews in the specified date range. Try expanding the date range.
  • Missing Integration: TrustRadius integration not configured. Configure via Integrations Marketplace.
  • Rate Limit: TrustRadius API rate limit exceeded.
  • get_product_information - Get product details, pricing, and competitors
  • company_technographic - See what products a company uses
  • company_intent - Check buying signals for products

Next Steps​